We’ve all seen the long line ups for COVID-19 testing and heard the complaints about slow test results, or dealt with the frustration of waiting on hold trying and trying to find a testing centre with any open appointments at all. The staff in the Testing & Assessment Centres are also frustrated and overworked. They’re trying their best, but many don’t have the right tools to optimize Testing & Assessment Centre appointment booking and the patient experience. Their phone systems, call centers and admins are overwhelmed with patients trying to get through for tests, while still trying to do all the ‘normal jobs’ they had before the pandemic.
COVID-19 Testing & Assessment Centres across the country have had to create processes, workflows and protocols for patients and staff that ensure safety for everyone. Additionally, requirements have been changing constantly, with new mandatory government reporting and directives dictating who can get tested and how and when testing should happen.
Many testing centres have added significant administrative resources to address these issues, and are still overwhelmed with demand, and significant time is being consumed by skilled resources performing non-value added admin tasks and follow-up. What these care providers truly need is a quick and easy to implement solution that will not only simplify and automate online patient appointment booking and pre-screening, but will also manage safe patient population flow and staff utilization.
Verto Health’s solution can automate appointment, booking, pre-screening and provide testing centres with a visualization of patient flow Dashboard. Unity Health Network and Thames Valley Family Health Team Testing & Assessment Centres were both able to put in a phase one solution including COVID-19 Appointment Booking, Pre-Screening and Testing & Assesment Centre Capacity Optimization in as little as 48 hours.
Verto’s solution allows patients to book an appointment, change or cancel appointments, pre-screen for COVID-19 symptoms and optimizes the assessment centre workflow and reporting. It’s flexible. It’s configurable. It helps assessment centres streamline processes, allocate resources efficiently, and focus on patient care.