The Power of Partnering With Patients

Creating a Healthy Patient Reporting Framework

By Verto Corporate | April 12, 2022

Patient Reporting Framework

As healthcare moves towards patient-centric delivery models, Patient Reported Outcome and Experience Measures (PROMs/PREMs) are quickly becoming the standard for measuring progress in this mission. PROM/PREMs ensure patient-centricity by virtue of being reported by patients exclusively.

Harvesting this data at scale, however, is not without its challenges. In fact, this core problem was the topic of a recent webinar, hosted by Verto’s CEO Michael Millar with special guest, Dr. Michael Anderson.

Continuous and effective implementation of PROMs and PREMs can help healthcare providers identify gaps within the patient’s care journey. How and when this patient feedback is gathered is critical in determining the success of a PROMs and PREMs strategy. 

Together, a defined patient population, effective measurement assessment, and providers acting on the reported outcomes and experiences become a framework to effectively manage patient-centric care improvements. Achieving this is easier in theory than in practice. 

Among the tips shared at the webinar to develop a healthy patient reporting framework was leveraging technology to capture and make use of context-specific patient consent. This is key in ensuring patients receive and respond to their PROM and PREM surveys in their preferred modality, every time. Other points for consideration include fast feedback cycles, optimized questionnaire lengths, and clear motivation (be it for quality improvement or research) for the patient-centric feedback.

PREMs

Together, a defined patient population, effective measurement assessment, and providers acting on the reported outcomes and experiences become a framework to effectively manage patient-centric care improvements. Achieving this is easier in theory than in practice. 

Among the tips shared at the webinar to develop a healthy patient reporting framework was leveraging technology to capture and make use of context-specific patient consent. This is key in ensuring patients receive and respond to their PROM and PREM surveys in their preferred modality, every time. Other points for consideration include fast feedback cycles, optimized questionnaire lengths, and clear motivation (be it for quality improvement or research) for the patient-centric feedback.

PREMs

Creating a virtuous patient reporting framework takes time, energy, and intent – and to help jump start this process, we’ve consolidated a key list of questions and tips into a referenceable sheet.

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